Damaged Goods

Every item is carefully inspected before dispatch. If your order arrives damaged, please notify us as soon as possible and within 5 working days of delivery.

If the outer packaging appears damaged upon receipt, we strongly recommend noting this with the courier before signing for the delivery.

Where possible, please provide photographs of:

• The outer packaging
• The damaged item(s)
• Any shipping labels

These should be emailed to our team to assist with our investigation and any courier claims.

Please note that claims for goods reported damaged after use may not be accepted.

Once confirmed, printMAX will arrange collection (where required) and organise replacement goods at no additional cost.

Missing or Incorrect Items (printMAX Error)

If any items are missing from your order, or if printMAX has supplied an incorrect item, please notify us as soon as possible and within 5 working days of receipt.

Once verified, printMAX will arrange:

• Collection of the incorrect item (if applicable)
• Shipment of the correct item
• Replacement at no additional charge
• Incorrect Items Ordered by the Customer / Unwanted Goods

If you have ordered an incorrect item or wish to return unwanted goods, printMAX may accept the return provided:

• The goods are unused
• The product remains sealed and unopened
• The item is returned in its original packaging
• The goods are in resaleable condition

Requests to return goods must be made within 5 working days of receipt.

Please note:

• A 15% restocking fee will apply to all accepted returns
• Original delivery charges are non-refundable
• Return shipping costs are the responsibility of the customer

Customers may either:

Arrange return of the goods themselves; or

Request printMAX to organise collection, subject to a £15.00 collection fee

Where replacement goods are required following an incorrect customer order, an additional delivery charge will apply for shipment of the replacement item.

Please note that opened, unsealed, used, or partially used products cannot be returned.

Non-Returnable Items

Unfortunately, printMAX is unable to accept returns or issue refunds for:

• Materials converted or cut to bespoke sizes
• Special order products sourced specifically on behalf of the customer
• Made-to-order goods
• Inks that have been inserted, installed or attempted to be inserted into equipment
• Opened consumables
• Products beyond their expiry date
• Any item not returned in resaleable condition

Return Processing

Once returned goods are received at our warehouse, they will be inspected prior to approval.

Approved credits or refunds will normally be processed within 3–5 working days following receipt and inspection of the returned goods.

Please ensure all items are securely packaged for return. printMAX reserves the right to refuse credit for goods returned damaged, incomplete or not in resaleable condition.

Need Assistance?

If you have any questions regarding a return or require assistance, please contact the printMAX team.