Customer Support & Warranty
From warranty cover to ongoing support, we’re here to keep your print running smoothly.
printMAX Customer Support and Warranty
At printMAX, our approach is guided by a simple ethos, ‘ exceeding expectations’. This matters most when something goes wrong, which is why our support team is focused on resolving issues quickly, clearly and with minimal disruption to your business.
We act as your first point of contact for all support queries, whether that’s a hardware issue, profiling support or a general user question. Our experienced engineers and knowledgeable team will work to diagnose and resolve the issue as efficiently as possible, helping to minimise downtime.
If your printer is under warranty, we will first attempt to resolve the issue directly. This often allows us to reach a solution more quickly. If further support is required, we will coordinate with Roland or Mimaki and arrange the appropriate next steps, including a technician call-out at a time that suits you.
Where a printer has not previously been under warranty with us or with Roland or Mimaki, a pre-warranty check is required. To arrange this, please contact our team on 01420 511539.
You can also view the following:
Click here to view printMAX full terms and conditions.
Click here to view Roland’s full terms and conditions.
Click here to view Mimaki’s full terms and conditions.
Join Our Newsletter
Stay updated with the latest news and insights from printMAX every month.
By subscribing, you agree to our Privacy Policy.
Get the support you need
Our dedicated team is here to assist you with any queries or issues you may have.
By subscribing, you consent to our Privacy Policy and agree to receive updates.
FAQs
Discover answers to your most pressing questions about our latest offers and promotions.
Yes, many of our hardware offers include flexible finance options, allowing you to spread the cost of your investment while benefiting from new technology immediately. Finance can often be tailored to suit your business and cash flow.
Most hardware promotions are time-limited or available while stock lasts. We recommend acting quickly or registering your interest to avoid missing out on current offers.
printMAX regularly negotiates exclusive deals with leading manufacturers, meaning we can often offer pricing or added value not available elsewhere.
Yes, printMAX frequently runs promotions on Roland DG printers, including eco-solvent printer/cutters and UV systems. These may include finance options, trade-in incentives and bundled extras.
Yes, we regularly offer promotions on Mimaki printers, including UV flatbeds, hybrid systems and roll-to-roll machines. Availability changes throughout the year.
Yes, printMAX hosts open days and showroom demonstrations where you can see the latest machines in action and explore current offers in more detail.
Yes, printMAX hosts open days and showroom demonstrations where you can see the latest machines in action and explore current offers in more detail.
The best offer depends on your applications, production needs and budget. printMAX can guide you through the options and recommend the most suitable solution.
In many cases, yes — speaking to the team early allows you to secure promotional pricing or stock before an offer ends.
printMAX regularly updates its promotions, so while specific deals may end, new opportunities are often available. Registering your interest ensures you’re the first to hear about upcoming offers.
Yes, all printers purchased through printMAX — including those on offer — come with full support, installation and training to ensure you get the most from your investment.